Why we exist—and how we build

ChatBot Academy helps professionals master business chatbots through hands-on projects, frameworks, and mentorship. We blend pragmatic engineering and product-thinking so you can ship production-grade assistants.

Mission

Enable every professional to prototype, validate, and deploy useful chatbots that create measurable business impact.

We prioritize clarity over hype, outcomes over vanity metrics, and ship value on a weekly cadence.

Method

Our approach aligns product, engineering, and operations:

Curriculum built around real business use-cases and constraints.
Short feedback loops: plan → prototype → test → iterate.
Metrics that matter: activation, retention, cost-to-serve, satisfaction.
Tool-agnostic mindset—principles first, tools second.

Values

Build trust: explain tradeoffs, show your work, protect user time.
Keep it lightweight: fewer moving parts, fewer regressions.
Bias for action: ship small, improve often, measure everything.
Accessibility is non-negotiable: clarity in content and UX.
Learning loops: reflection after every release.

Team

Jules Ortega — Program Lead
Rina Patel — Curriculum Architect
Owen Park — Platform Engineer
Samira El-Masri — Product Operations
Leo Fischer — Partnerships

Public Roadmap

Next release in:

—

Planned

Intro track refresh

Shorter lessons, clearer milestones, and scenario-led practice to speed up time-to-first-bot.

Building

Evaluations Lab

Lightweight harness to test prompts, tools, and data changes with shared experiments.

Shipped

Data Ops checklist

A pragmatic checklist for managing knowledge sources, syncs, and fallbacks in production.

Planned

Founder office hours

Weekly small-group sessions for unblockers, portfolio reviews, and roadmap debates.

Building

Safety Kit

Templates for guardrails, fallbacks, and incident drills aligned to business risk.

Questions about the roadmap or partnerships? Call us: +1 (646) 291-4830

Mon–Fri, 09:00–18:00 ET